Over the past several months, we have been closely monitoring changes within the managed email services market.JUCRA has been with Rackspace for over 18+ years, we have invested resources into developing an internal api to manage our thousands of Rackspace mail clients and being loyal to Rackspace over this time whilst we build up our email ...
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Over the past few days, we have received several reports about external senders, namely accounts hosted on MS365, being unable to deliver emails to your mailboxes. After a detailed investigation and a direct conversation with Rackspace, we now have an official clarification of the cause and the next steps.The bottom line, though, is: error ...
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ISSUE RESOLVEDIssue Started: 2pm CETIssue Resolved: 5pm CET (Following Day)Downtime: 29 HoursThe solution or issue was, as we suspected to do with Rackspace Mail's internal DNS caching. Once the support team flushed the dns after 24+ hours, the mail started working again. There is no response from Rackspace on why such a simple procedure was not ...
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RESOLVEDIssue Started: 9am CET (4am EDT)Issue Resolved: 7am CET (Following Day)Downtime: 22 Hours
PLEASE NOTE: Please don't blame JUCRA for this issue today; it's really not our fault. This issue is outside of JUCRA's control, and we have to rely on the engineers in the upstream providers (Rackspace Mail and Microsoft Azure) to resolve the ...
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