Earlier today, we experienced a temporary disruption affecting our SmarterMail email platform. This notice explains what happened, what the impact may have been, what was done to resolve it, and what preventative measures have now been put in place.
Index
1. Summary
2. Incident Timeline
3. Root Cause
4. Customer Impact
5. Resolution Steps ...
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This is an update as to the SmarterMail email service that will be replacing the Rackspace Mail during the course of 2026.**************You can read more about this change at the link below.https://jucra.com/whmcs/announcements/138/**************We are VERY pleased to announce that the new SmarterMail server is running smoothly and we have started ...
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*********************NOTE: Please also read our latest announcement dated 18th of Feb 2026, regarding the new SmarterMail platformhttps://jucra.com/whmcs/announcements/139/*********************Over the past several months, we have been closely monitoring changes within the managed email services market.JUCRA has been with Rackspace for over 18+ ...
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Over the past few days, we have received several reports about external senders, namely accounts hosted on MS365, being unable to deliver emails to your mailboxes. After a detailed investigation and a direct conversation with Rackspace, we now have an official clarification of the cause and the next steps.The bottom line, though, is: error ...
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