OPEN ISSUEAt appx 0030AM CET We have had a report of a full mailbox not being able to delete messages.Symptons- The mailbox is full with 25GB of storage.- Despite deleting emails, the storage space is not freeing up.- Various error messages are being shown on the webmail screen.We have logged into the webmail mailbox and tried to delete messages ...
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RESOLVEDAt 1323CET, we have been trying to access the admin.emailsrvr.com control panel to generate DKIM keys, but after log in, the system hangs.We have tried from various browsers and locations, and it is not a local issue as all locations have the same issue.Due to no access to the Control Panel, we cannot access the support system or chat.We ...
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UNRESOLVED ISSUEWe are currently investigating an issue affecting one of our client’s hosted email accounts on the Rackspace platform.
Reported Symptoms
The mailbox appears empty, despite showing unread message counts.
Incoming emails are not being received.
Outgoing email appears to function normally.
Timeline of ...
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ISSUE RESOLVED
Important Notice:
The email disruption earlier today was caused by an upstream issue at the Rackspace mail servers, outside of JUCRA’s direct control. Throughout the incident, we closely monitored the situation and kept clients updated with the latest information provided by Rackspace.
We understand how critical email ...
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